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The concept for Aloha Solutions was born out of a lack of locally based companies on Maui that provided mystery shopping services specializing in island business. As the service and hospitality industry on Maui continued to grow, so did the need for a local company that provides this service with a personal touch and the spirit of Aloha.
Our owner, Shawn T. Kiley, has been in the service and hospitality industry for over 25 years, with 20 years of experience on Maui and Oahu and over five years of management experience on the Mainland. His previous positions included a 10 year career with a high volume nationwide theme restaurant. As operations manager for that restaurant, he managed units in Lahaina, Honolulu, San Francisco and Sacramento. Mr. Kiley’s most recent positions were as Director of Operations for a successful eight store retail chain on Maui and as Field Manager for a twelve unit convenience store/ gas station chain on Maui and the Big Island of Hawaii. With everything from multiunit regional management experience, to operating restaurants with $12 million in annual sales, he has demonstrated the experience to succeed in many areas of the service and hospitality industry. In 2003, Mr. Kiley decided to bring to fruition his life long dream of owning a business that helps raise the bar for customer service and hospitality. Aloha Solutions was the answer. Aloha Solutions has recently expanded and moved its operations to Charlotte, North Carolina and we continue to exceed our clients expectations through the delivery of outstanding evaluations and personalized service in the Carolinas, Hawaii and throughout the entire United States.
We bring with us years of quality experience in every facet of retail, restaurant, grocery store and hotel operations. We are keenly aware of the special circumstances that drive tourist industries as well as gateway and local markets. We know how important the Aloha spirit and Southern Hospitality is to customer service and we strive to provide our clients with the same level of exceptional service that they provide to their customers.
The bottom line is, we know what drives your business and we desire to help you achieve your goals. We will provide you with the absolute best in mystery shopping services, custom designed to meet your needs and will work together with you to help you achieve your desired result.
Here at Aloha Solutions, we understand what it takes to be the best. We utilize only the most experienced shoppers, many of whom have years of experience exceeding customer and guest expectations themselves in various service industries. We use the services of several regular shoppers who hold degrees and have jobs in management. Some of our shoppers have performed thousands of quality shops. Many shoppers on our roster of talent own successful businesses and perform mystery shops for our company as a fun and interesting way to challenge themselves. When feasible, our owner will conduct shops to insure the highest quality of evaluating. We don’t simply “farm out shops” to the first applicant. We carefully screen our shoppers to be certain that we are providing our clients with the utmost in integrity, awareness, anonymity and quality. When you choose Aloha Solutions, you can be certain that our talented team of shoppers knows what they’re doing.
At Aloha Solutions we aim to be the best!
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